Ecommerce terms and conditions (for buying online)-
Use of this website (www.purvaai.co.uk) and the products offered in it are subject to the terms and conditions below. Using our website and/ or purchasing products on it implies that you have read, understood and accepted these terms and conditions.
We reserve the right to modify these terms and conditions from time to time. We will intimate our customers/ potential customers of the changes either by posting a notice on the Homepage of the website or via email.
Site Content And Product Information
We attempt to ensure all information provided on this site is correct and up–to-date. This includes:
- Product descriptions and specifications. Please note: we work hard to ensure that the descriptions and specifications of our products are correct. However, due to the handmade nature of many of our products, specifications and descriptions on this site are not intended to be binding and are intended only to give a general description.??- Pricing and delivery charges (please refer to our dispatch and delivery section below for further information.)
- The use of digital images to show accurate product detail and colour. Please note: while the colour of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by hardware, software, browsers or other computer systems used by you, and due also to the handmade nature of some of our products.
-Availability of stock. Please note: every effort is made to maintain the accuracy of our information on available stock, even so, on occasion, discrepancies may occur. Should you place an order for an item displayed as available on our website, and in fact this item is out of stock, we will notify you as soon as possible.
Placing an order
In order to place an order/ purchase goods from our e-commerce website, you will first have to register on the site by providing personal details such as name, address, email etc.
Once you have placed an order with us, you will receive an email confirming that we are in receipt of your order. However, please bear in mind that this email is not a confirmation of us being able to meet your order on that occasion. A second email will be sent to notify you the dispatch of your order.
We will notify you as soon as possible in case there is a problem and either your order cannot be met or if there is a delay in dispatch.
All prices shown on the website are in GBP (£).
We try to make sure that prices on our website are accurate and up to date, but they will still need to be verified by us prior to processing your order.
If there is a price difference, we will contact you immediately to notify you of it and should you wish to cancel your order, we will refund any money already paid.
Prices displayed do NOT include delivery charges where applicable. Please see the ‘Dispatch and Delivery’ section below for details of our shipping charges.
At present we can only accept payment via PayPal. We do not collect any payment details or credit card information anywhere on our site and do not maintain it anywhere either.
Dispatch and Delivery
Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks.
We will typically dispatch all orders within 2-3 business days. If for some reason there is a delay in dispatch, we will notify you via email (on the email address provided to us when you register with us.)
For security purposes, we cannot deliver to P.O. Box numbers.
At present we are only able to ship to locations in the British Isles, including Northern Island, the Isle of Man, Jersey and the Channel Islands.
Delivery charges will vary depending upon the value and volume of goods purchased. They will be displayed clearly at checkout.
While we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of shipping company actions, natural calamities or acts of god, which are beyond our control.
Please contact us as soon as possible if you do not receive your goods within a reasonable time. We will attempt to send them to you as soon as possible. You will be refunded if the goods are classified as lost by our shipping company.
We will attempt to deliver your order to the shipping address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall not be responsible. It would be the customer’s responsibility to bring to our attention the non-delivery of goods so that we can send them out again to the correct address.
Ownership of the goods will pass to the customer upon dispatch of the goods.
If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity please contact us within seven (7) days of delivery. Please do not accept or sign for any packages that are obviously damaged or opened.
Returns and Exchanges
If you are in any way unhappy with the products you purchased from us, you must get in touch with us via email within 7 days of receiving your order, in order to start proceedings to send them back for an exchange or full refund.
You must return the goods in perfect condition, unused, with all the original tags intact.
We are not responsible for return postage unless an item is faulty, has been incorrectly described or your order delivered is wrong.
When you return goods, please retain proof of postage from the shipping company used. Without this we cannot track items that do not reach us.
We will endeavour to process returns within 3-5 working days of the goods reaching us and will email or write to confirm when this has been done.
Copyright and Intellectual Property
This website and its content is copyright of Purvaai Pvt. Limited - © Purvaai 2011. All rights reserved.? Any redistribution or reproduction of part or all of its contents in any form is prohibited other than the following:
- You may print or download some or all of the content to a local hard disk for your personal and non-commercial use only
- You may copy the content to individual third parties for their personal use, but you must acknowledge this website as the source of the material
- You may not, without our express written permission, distribute or commercially exploit the content of this website. Nor may you transmit it or store it on any other website or other form of electronic retrieval.
Terms and Conditions for Resellers and Trade Buyers-